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AI-Powered Voice & SMS Agent for Healthcare

Never miss a call or message — our AI Voice & SMS Agent answers patients, texts back and forth to handle questions, and confirms bookings instantly.

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Practice Benefits

How Ascend AI Health Helps Your Practice

How Ascend AI Health Helps Your Practice

How Ascend AI Health Helps Your Practice

AI voice & SMS Agent built to support your front desk, improve patient experience, and drive more appointments — without disrupting your existing workflow.

Engage More Patients
Automatically

Engage More Patients
Automatically

Engage More Patients
Automatically

Support your front desk with an AI Voice & SMS Agent that answers overflow and after-hours calls, chats back and forth with patients via text, and drives more bookings through instant follow-ups.

Support your front desk with an AI Voice & SMS Agent that answers overflow and after-hours calls, chats back and forth with patients via text, and drives more bookings through instant follow-ups.

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transaction by Rasama studio from https://thenounproject.com/browse/icons/term/transaction/ Noun Project (CC BY 3.0)

  • Increased Patient Retention

  • Seamless Integrations

  • Overflow Call Handling

  • After-Hours Answering

  • Increased Patient Retention

  • Seamless Integrations

  • Overflow Call Handling

  • After-Hours Answering

  • Increased Patient Retention

  • Seamless Integrations

  • Overflow Call Handling

  • After-Hours Answering

  • Improved Patient Experience

  • SMS Conversational Agent

  • Simple Integration

  • 24/7 Call Coverage

  • Improved Patient Experience

  • SMS Conversational Agent

  • Simple Integration

  • 24/7 Call Coverage

  • Improved Patient Experience

  • SMS Conversational Agent

  • Simple Integration

  • 24/7 Call Coverage

Patient Call Flow

How it Works

How our AI Agent supports your front desk and engages more patients — automatically.

Step 1

Patient calls your practice

Patients call your main number — during business hours or after hours.

Step 2

AI Agent Answers If Staff Is Busy

Our AI Agent picks up overflow or after-hours calls, providing helpful answers and appointment options.


Step 3

SMS Agent Engages in Conversation

The AI Agent sends a personalized text and can chat back and forth with patients to answer questions, share links, and confirm bookings.

Step 4

More bookings, supported team

AI drives more bookings and improves patient experience — while supporting your team.

Core Capabilities

Key Features

Core capabilities designed to help your practice engage patients through voice and text while streamlining front desk operations.

AI Voice Agent

Handles incoming calls with natural, human-like conversation — answers FAQs, provides information, and supports booking requests.

AI Voice Agent

Handles incoming calls with natural, human-like conversation — answers FAQs, provides information, and supports booking requests.

Overflow & After-Hours Call Handling

Captures every missed call when your staff is busy or after business hours.

Overflow & After-Hours Call Handling

Captures every missed call when your staff is busy or after business hours.

Two-Way SMS Agent

Chats back and forth with patients via text to answer questions, send links, and confirm appointments instantly.

Two-Way SMS Agent

Chats back and forth with patients via text to answer questions, send links, and confirm appointments instantly.

Works With Your Team — Not a Replacement

Supports your front desk so they can focus on in-person patient care.

Works With Your Team — Not a Replacement

Supports your front desk so they can focus on in-person patient care.

Simple Integration

Works with your existing phone system and scheduling software — no major changes needed.

Simple Integration

Works with your existing phone system and scheduling software — no major changes needed.

Live Dashboard & Reporting

Track calls, texts, and booking outcomes in real time for full visibility.

Live Dashboard & Reporting

Track calls, texts, and booking outcomes in real time for full visibility.

24/7 Call Coverage

Front Desk Support

More Appointments, Less Work

AI Voice Assistant FAQs

Common Questions About Ascend AI Health

Learn how our AI voice assistant works, how we handle patient calls, and how we support your practice.

Will this replace my front desk staff?

No — our AI Voice & SMS Agent is built to support your team, not replace them. It answers overflow and after-hours calls, chats with patients via text, and books appointments — freeing your staff to focus on in-person care and high-value tasks.

Is this secure & compliant?

Yes — our system follows industry-standard security and compliance practices for handling patient calls and appointment-related information.

Can the AI answer insurance or medical questions?

The AI can answer basic FAQs about your services and accepted insurance plans. For complex medical or insurance-related questions, it will route the caller to your staff or flag the call for human follow-up.

What happens after a patient call?

The AI Agent sends a personalized SMS follow-up with your website, booking link, and next steps. Patients can chat back and forth via text to confirm details or ask basic questions.

How do I get started?

Book a quick strategy call to see our Voice & SMS AI Agent in action and get a tailored plan for your practice.

Will this replace my front desk staff?

Is this secure & compliant?

Can the AI answer insurance or medical questions?

What happens after a patient call?

How do I get started?

Reach out anytime at contact@ascendaico.com

Ready to See It In Action?

Experience how our AI Voice & SMS Agent answers calls, chats back and forth via text, and books appointments — all while supporting your front desk and boosting patient engagement.

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