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AI-Powered Voice & SMS Assistant for Healthcare

Support your staff and engage patients 24/7. Answer calls, provide helpful information, and send follow-up links via SMS — all automatically.

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Practice Benefits

How Ascend AI Health Helps Your Practice

How Ascend AI Health Helps Your Practice

How Ascend AI Health Helps Your Practice

AI voice & SMS assistant built to support your front desk, improve patient experience, and drive more appointments — without disrupting your existing workflow.

Engage More Patients
Automatically

Engage More Patients
Automatically

Engage More Patients
Automatically

Support your front desk with an AI-powered voice & SMS assistant. Answer overflow and after-hours calls, handle patient questions with GPT-4 intelligence, and drive more appointments through smart follow-ups.

Support your front desk with an AI-powered voice & SMS assistant. Answer overflow and after-hours calls, handle patient questions with GPT-4 intelligence, and drive more appointments through smart follow-ups.

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transaction by Rasama studio from https://thenounproject.com/browse/icons/term/transaction/ Noun Project (CC BY 3.0)

  • Increased Patient Retention

  • Seamless Integrations

  • Overflow Call Handling

  • After-Hours Answering

  • Increased Patient Retention

  • Seamless Integrations

  • Overflow Call Handling

  • After-Hours Answering

  • Increased Patient Retention

  • Seamless Integrations

  • Overflow Call Handling

  • After-Hours Answering

  • Improved Patient Experience

  • SMS Follow-Up & Links

  • Simple Integration

  • 24/7 Call Coverage

  • Improved Patient Experience

  • SMS Follow-Up & Links

  • Simple Integration

  • 24/7 Call Coverage

  • Improved Patient Experience

  • SMS Follow-Up & Links

  • Simple Integration

  • 24/7 Call Coverage

Patient Call Flow

How it Works

How our AI assistant supports your front desk and engages more patients — automatically.

Step 1

Patient calls your practice

Patients call your main number — during business hours or after hours.

Step 2

AI answers if staff unavailable

AI picks up overflow or after-hours calls. Provides helpful answers and appointment options.

Step 3

AI sends SMS follow-up

AI sends a personalized text — with website, booking link, and next steps.

Step 4

More bookings, supported team

AI drives more bookings and improves patient experience — while supporting your team.

Core Capabilities

Key Features

Core capabilities designed to help your practice engage more patients and streamline your front desk operations.

AI Voice Assistant

Answer patient calls with advanced voice AI — handles FAQs and booking support.

AI Voice Assistant

Answer patient calls with advanced voice AI — handles FAQs and booking support.

Overflow & After-Hours Call Handling

Capture calls your staff misses during busy times and after business hours.

Overflow & After-Hours Call Handling

Capture calls your staff misses during busy times and after business hours.

FAQ Support & SMS Follow-Up

Answer common patient questions and send personalized SMS follow-ups with key links.

FAQ Support & SMS Follow-Up

Answer common patient questions and send personalized SMS follow-ups with key links.

Supports Your Staff — Not a Replacement

AI works alongside your front desk team, helping them stay focused.

Supports Your Staff — Not a Replacement

AI works alongside your front desk team, helping them stay focused.

Simple Integration

Works with your existing phone system and processes — no major changes required.

Simple Integration

Works with your existing phone system and processes — no major changes required.

Live Dashboard & Reporting

Track AI interactions, follow-ups, and booking outcomes in real time.

Live Dashboard & Reporting

Track AI interactions, follow-ups, and booking outcomes in real time.

24/7 Call Coverage

Front Desk Support

More Appointments, Less Work

AI Voice Assistant FAQs

Common Questions About Ascend AI Health

Learn how our AI voice assistant works, how we handle patient calls, and how we support your practice.

Will this replace my front desk staff?

No — Ascend AI Health is designed to support your front desk, not replace it. The AI handles overflow and after-hours calls, helping your team capture more patient opportunities and freeing up their time for high-value tasks.

Is this HIPAA compliant?

Yes — our AI voice assistant is HIPAA-compliant via Retell AI. The assistant answers general practice questions and handles appointment-related calls only. It does not collect, store, or transmit sensitive medical information or personal health details (PHI). For medical advice or personal health inquiries, patients are directed to contact your staff directly.

Can the AI answer insurance or medical questions?

The AI can answer basic FAQs about your services and accepted insurance plans. For complex medical or insurance-related questions, it will route the caller to your staff or flag the call for human follow-up.

What happens after a patient call?

The AI sends a personalized SMS follow-up — including your website, online booking link, and any next steps. This helps convert more patient leads into scheduled appointments and ensures a seamless patient experience.

How do I get started?

Simply book a strategy call with our team. We’ll walk you through how Ascend AI Health works and how it can be integrated seamlessly into your current workflows.

Will this replace my front desk staff?

Is this HIPAA compliant?

Can the AI answer insurance or medical questions?

What happens after a patient call?

How do I get started?

Reach out anytime at contact@ascendaico.com

Ready to See It In Action?

Discover how Ascend AI Health can help your practice engage more patients, support your front desk, and drive more revenue — with AI-powered voice and SMS automation.

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