Privacy
Last Update: June 2025
Ascend Health AI (“Ascend,” “we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website (https://ascendhealthai.com), any related mobile applications, our software as a service (SaaS) platform, or any related services or content (collectively, the “Site” or “Services”).
By using the Site or Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Site or Services.
1. Scope
This Privacy Policy applies to:
Visitors to our Site
Customers and users of our Services
Patients or end users whose information may be processed through the Services under the direction of healthcare organizations or customers
Important: Ascend is a service provider to healthcare organizations and does not independently engage in clinical care. If your healthcare provider or organization uses our Services, they are responsible for how they use and share your data, and their privacy policies will also apply.
2. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
Name, email address, phone number
Business or organization information
Account credentials (username, password)
Communications with us (support inquiries, feedback, survey responses)
Other information you choose to provide
Information Collected Automatically
IP address, device identifiers, browser type
Usage data (pages visited, features used, time spent on the Site)
Cookies and similar tracking technologies (see Section 5)
Information Processed on Behalf of Healthcare Providers
When a healthcare organization uses Ascend’s Services (such as voice assistants or SMS workflows), we may process:
Protected Health Information (PHI) under HIPAA, including but not limited to:
Patient name, contact information
Voice recordings, transcriptions
Appointment details
Health-related information voluntarily provided in conversations
Any other data configured by the healthcare organization
Ascend processes such information as a Business Associate under HIPAA where applicable, in accordance with contractual agreements and applicable laws.
3. How We Use Your Information
We may use your information to:
Provide, operate, and improve our Site and Services
Facilitate communications between healthcare providers and patients
Monitor usage and performance of our Services
Personalize your experience with our Site and Services
Respond to inquiries, support requests, and feedback
Detect and prevent fraud, abuse, or security incidents
Comply with legal obligations and contractual requirements
Conduct de-identified research and analytics to improve our AI models and healthcare solutions (without identifying individual users or patients)
We do not use PHI or voice recordings for unrelated advertising or marketing.
4. How We Share Your Information
We may share your information with:
Healthcare providers or organizations using our Services (as their Business Associate)
Service providers and subprocessors that support our operations (such as cloud hosting, telephony services), under strict confidentiality and data protection obligations
Regulatory authorities or law enforcement where required by law
Successors in the event of a corporate transaction (such as a merger or acquisition), subject to continued privacy protections
With your consent or at your direction
We do not sell your personal information.
We do not share PHI with third parties for commercial marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve Site functionality and performance
Analyze Site usage and trends
Remember your preferences
Provide a better user experience
You can manage cookies through your browser settings. However, disabling cookies may affect Site functionality.
Our Site does not currently respond to “Do Not Track” signals.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal information and PHI from unauthorized access, use, or disclosure.
However, no system can guarantee absolute security. We encourage you to use secure practices when interacting with our Services, especially when transmitting sensitive information.
7. Data Retention
We retain personal information:
For as long as necessary to provide our Services
To comply with legal, contractual, or regulatory obligations
For business purposes, such as backup, archiving, and auditing
For improving our Services through de-identified data
When no longer required, we securely delete or de-identify personal information.
8. Children’s Privacy
Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without appropriate consent.
If we become aware of any unauthorized collection, we will promptly delete the data.
9. Your Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
Access to your information
Correction of inaccuracies
Deletion of your information (subject to legal exceptions)
Restrictions on processing or sharing your information
Portability of your information
To exercise these rights, contact us at: contact@ascendaico.com
We may verify your identity before fulfilling requests.
10. International Data Transfers
Ascend is based in the United States. If you access our Site or Services from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those of your jurisdiction.
By using the Site or Services, you consent to this transfer.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. We will post the updated version on our Site and update the “Effective Date” at the top.
Your continued use of the Site or Services after changes take effect constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
