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Your Queries, Simplified
Questions? Answers!
Find quick answers to the most common questions about our platform
Will this replace my front desk staff?
No — Ascend AI Health is designed to support your front desk, not replace it. The AI handles overflow and after-hours calls, helping your team capture more patient opportunities and freeing up their time for high-value tasks.
Is this HIPAA compliant?
Yes — our AI voice assistant is HIPAA-compliant via Retell AI. The assistant answers general practice questions and handles appointment-related calls only. It does not collect, store, or transmit sensitive medical information or personal health details (PHI). For medical advice or personal health inquiries, patients are directed to contact your staff directly.
Can the AI answer insurance or medical questions?
The AI can answer basic FAQs about your services and accepted insurance plans. For complex medical or insurance-related questions, it will route the caller to your staff or flag the call for human follow-up.
What happens after a patient call?
The AI sends a personalized SMS follow-up — including your website, online booking link, and any next steps. This helps convert more patient leads into scheduled appointments and ensures a seamless patient experience.
How do I get started?
Simply book a strategy call with our team. We’ll walk you through how Ascend AI Health works and how it can be integrated seamlessly into your current workflows.
Feel free to mail us for any enquiries : alter@support.com
Your Queries, Simplified
Questions? Answers!
Find quick answers to the most common questions about our platform
Will this replace my front desk staff?
No — Ascend AI Health is designed to support your front desk, not replace it. The AI handles overflow and after-hours calls, helping your team capture more patient opportunities and freeing up their time for high-value tasks.
Is this HIPAA compliant?
Yes — our AI voice assistant is HIPAA-compliant via Retell AI. The assistant answers general practice questions and handles appointment-related calls only. It does not collect, store, or transmit sensitive medical information or personal health details (PHI). For medical advice or personal health inquiries, patients are directed to contact your staff directly.
Can the AI answer insurance or medical questions?
The AI can answer basic FAQs about your services and accepted insurance plans. For complex medical or insurance-related questions, it will route the caller to your staff or flag the call for human follow-up.
What happens after a patient call?
The AI sends a personalized SMS follow-up — including your website, online booking link, and any next steps. This helps convert more patient leads into scheduled appointments and ensures a seamless patient experience.
How do I get started?
Simply book a strategy call with our team. We’ll walk you through how Ascend AI Health works and how it can be integrated seamlessly into your current workflows.
Feel free to mail us for any enquiries : alter@support.com
Your Queries, Simplified
Questions? Answers!
Find quick answers to the most common questions about our platform
Will this replace my front desk staff?
Is this HIPAA compliant?
Can the AI answer insurance or medical questions?
What happens after a patient call?
How do I get started?
Feel free to mail us for any enquiries : alter@support.com