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Your Queries, Simplified
Questions? Answers!
Find quick answers to the most common questions about our platform
Will this replace my front desk staff?
No — our AI Voice & SMS Agent is built to support your team, not replace them. It answers overflow and after-hours calls, chats with patients via text, and books appointments — freeing your staff to focus on in-person care and high-value tasks.
Is this secure & compliant?
Yes — our system follows industry-standard security and compliance practices for handling patient calls and appointment-related information.
Can the AI answer insurance or medical questions?
The AI can answer basic FAQs about your services and accepted insurance plans. For complex medical or insurance-related questions, it will route the caller to your staff or flag the call for human follow-up.
What happens after a patient call?
The AI Agent sends a personalized SMS follow-up with your website, booking link, and next steps. Patients can chat back and forth via text to confirm details or ask basic questions.
How do I get started?
Book a quick strategy call to see our Voice & SMS AI Agent in action and get a tailored plan for your practice.
Feel free to mail us for any enquiries : alter@support.com
Your Queries, Simplified
Questions? Answers!
Find quick answers to the most common questions about our platform
Will this replace my front desk staff?
No — our AI Voice & SMS Agent is built to support your team, not replace them. It answers overflow and after-hours calls, chats with patients via text, and books appointments — freeing your staff to focus on in-person care and high-value tasks.
Is this secure & compliant?
Yes — our system follows industry-standard security and compliance practices for handling patient calls and appointment-related information.
Can the AI answer insurance or medical questions?
The AI can answer basic FAQs about your services and accepted insurance plans. For complex medical or insurance-related questions, it will route the caller to your staff or flag the call for human follow-up.
What happens after a patient call?
The AI Agent sends a personalized SMS follow-up with your website, booking link, and next steps. Patients can chat back and forth via text to confirm details or ask basic questions.
How do I get started?
Book a quick strategy call to see our Voice & SMS AI Agent in action and get a tailored plan for your practice.
Feel free to mail us for any enquiries : alter@support.com
Your Queries, Simplified
Questions? Answers!
Find quick answers to the most common questions about our platform
Will this replace my front desk staff?
Is this secure & compliant?
Can the AI answer insurance or medical questions?
What happens after a patient call?
How do I get started?
Feel free to mail us for any enquiries : alter@support.com